FAQs
What should I do if an order is missing or doesn’t appear in the app?
Last Updated: February 10, 2026Sometimes, due to technical issues such as: an order from your sales platform (WooCommerce, Shopify, BigCommerce, etc.) may not automatically appear in the system....
How do I update billing information or view invoices?
Last Updated: February 10, 2026DFSENDER uses a pay-as-you-go billing model — meaning you only pay for the digital deliveries you actually send.There are no...
Can I refund an order after a code has been delivered?
Last Updated: February 10, 2026Yes, DFSENDER allows you to issue refunds directly from the app—even after a code has been delivered. To process a...
How do I import orders from WooCommerce?
Last Updated: February 10, 2026You can manually fetch a missing order from your WooCommerce store using the WooCommerce Import Order by ID feature. Steps: Result: Note:...
What types of digital products can I sell using DFSENDER?
Last Updated: February 10, 2026💾 Supported Digital Goods DFSENDER supports a wide range of digital products, including: 🎟️ Gift cards & coupon codes 🔑...
Can I use DFSENDER without a website?
Last Updated: February 15, 2026✨ Yes, absolutely! You can sell digital products with ZERO website. 💡 Just connect PayPal → add your product →...
How quickly are digital files delivered?
Last Updated: February 10, 2026⏱️ Digital products are delivered instantly after payment is confirmed. Once the customer completes checkout, DFSENDER automatically: ✅ No manual...
How does billing work in DFSENDER?
Last Updated: February 10, 2026DFSENDER uses a credit-based billing system 💵Instead of paying monthly fees, you simply buy credits, and each successful transaction uses...
What if my customer didn’t receive the file?
Last Updated: February 10, 2026If a customer reports that they didn’t receive the digital file, don’t worry — you can quickly fix this inside...
Can I track which files or codes have been delivered?
Last Updated: February 10, 2026Yes! DFSENDER provides full delivery tracking so you always know what was sent, to whom, and when. How to Track:...